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Customer Support & Sales Specialist with 8+ years in Telecom & Tech
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Competencies
Handled inbound and outbound customer interactions, resolving issues and maintaining satisfaction.
Supported sales processes through CRM management, client needs analysis, and product upselling.
Provided technical solutions to customers, ensuring customer retention and loyalty.
Managed customer databases to identify objectives, segment markets, and support sales and support activities.
Coordinated appointments, contact with patients, and liaised with clients and stakeholders efficiently.
Education
Languages
Summary
Experienced in customer service, technical support, and sales with a focus on client retention and process optimization across healthcare, telecom, and tech industries.
Key Achievements
- Processed diagnostic study authorizations and scheduled appointments at CAREMAX COLOMBIA S.A.S.
- Managed database and customer needs for CRM sales and prospecting at XERTICA / Google Latam
- Led customer retention and loyalty initiatives across multiple campaigns, enhancing customer engagement
Experience
Referrals Coordinator
Process authorizations for diagnostic studies., Schedule appointments., Contact patients., Back-office.
Customer Service Representative / Retention agent
Customer support., Avoid customers canceling their accounts., Make payments., Sell devices “Smartphones” Brands: Samsung, iPhone, and Motorola.
Customer Service Representative / Collections agent
Customer Service (Take inbound and outbound calls)., Follow up to resolve any issues of the customer’s experience., Process payments., Make payment extensions., Billing review., Payment arrangements.
Customer Service Representative / Retention agent
Customer Service (Take inbound calls)., Customer loyalty or retention.
Customer Service Representative / Technical support
Provide appropriate solutions for customers., Customer loyalty or retention., Follow up to resolve any issues of the customer's experience.
Seller / Call Center Agent
Manage databases., Identify customer objectives and needs., Making international calls (USA)., Sale of medicine, after-sales, and loyalty products.
Sales Development Representative
Administration and sale of Customer Relationship Management (CRM) Salesforce., Manage databases., Identify customer objectives and needs., Develop business options and prospecting for future clients., Handling objections, retention, loyalty, pre-sales, post sales, and sales of the Google Suite (G Suite)., Sale of Google Cloud Platform (GCP).