Williamceau Winalda

Provided excellent customer service to resolve customer complaints in a timely manner., Developed strong relationships with customers by providing personalized assistance and support., Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service., Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions., Answered inbound calls, chats and emails to facilitate customer service., De-escalated problematic customer concerns, maintaining calm, friendly demeanor., Used approved scripts to de-escalate angry customers during telephone interactions., Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.