Experienced construction project manager with a strong track record of delivering large-scale projects on time and within budget, skilled in stakeholder communication and team leadership.
Oversaw all phases of construction projects, coordinating teams and resources.
Developed and monitored project budgets to ensure financial targets were met.
Maintained regular communication with clients to ensure project satisfaction.
Ensured adherence to safety regulations and protocols across projects.
Dreams Onyx Resort & Spa
Provided personalized service to VIP guests, managing reservations and special requests., Resolved guest issues quickly and clearly., Coordinated with other hotel departments to ensure a great guest experience., Welcomed guests, explained hotel services, and followed up on feedback.
Eurostars Langford Hotel
Supported guest check-ins, check-outs, and reservation changes., Managed phone/email communications with guests and travel agencies., Assisted the groups department with schedules and basic coordination tasks., Delivered service in English and Spanish with professionalism.
Bachelor of Hospitality Management
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Negotiated contracts with vendors and subcontractors to optimize costs.