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Competencies
Demonstrated experience with Dispatch Software.
Demonstrated experience with Communication Tools.
Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Haitian Creole.
Education
Experience
Remote Dispatcher
Coordinated and monitored schedules for field personnel across various time zones., Maintained constant communication via phone, chat, and dispatch software., Handled emergency escalations and adjusted dispatch plans as needed., Ensured accurate documentation and timely updates for each job or service call.
Customer Support Agent
Answered inbound calls and managed service scheduling and support inquiries., Worked closely with dispatch team to follow up on pending service calls., Used CRM tools to log, track, and follow up with clients efficiently.
Customer Service Representative
Handled a high volume of calls related to deliveries and customer concerns., Resolved customer complaints quickly and maintained high satisfaction ratings.