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DevOps Leader with 8+ years in Technical Support and Customer Service
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Competencies
Extensive experience in providing technical support and resolving complex issues.
Delivered customer support and handled billing disputes for corporate clients.
Supported mobile service sales and troubleshooting to ensure customer satisfaction.
Ensured high CSAT scores through efficient case resolution and service optimization.
Worked with DevOps teams to streamline support operations and improve service delivery.
Education
Languages
Summary
Experienced in technical support, customer service, and DevOps, with a history of optimizing service delivery for multinational corporations.
Key Achievements
- Managed high-volume technical support operations for a global networking client at Cisco.
- Collaborated with DevOps teams to optimize service delivery and resolve technical issues.
- Provided professional support for corporate clients, resolving billing disputes and account issues.
Experience
Manager & DevOps Leader
Managed high-volume technical support operations for a global networking client, Collaborated with DevOps teams to optimize service delivery and resolve technical issues, Led escalation cases and ensured high CSAT through efficient case resolution
Corporate Customer Service Agent
Provided professional support for corporate clients using business credit card services, Resolved billing disputes, account issues, and card activations efficiently
Customer Service & Sales Representative
Assisted customers with mobile service support and device troubleshooting, Managed high call volumes, ensuring clarity and satisfaction in both English and Spanish