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Technical Assistant and Profleet Technician
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Competencies
Expertise in isolating issues, debugging errors, and providing permanent solutions for complex technical problems.
Skilled in managing end-user frustration, translating technical jargon, and delivering empathetic, effective support.
Experience in installing and servicing network equipment such as WiFi bridges, surge protectors, and POE adaptors.
Proficient in liaising with non-technical stakeholders and communicating complex issues clearly.
Willingness to learn new systems and programming languages to enhance technical capabilities.
Education
Summary
Experienced in troubleshooting, network maintenance, and customer support within the telecommunications industry, committed to delivering quality solutions and continuous learning.
Key Achievements
- Streamlined ticket triage process, improving response times within SLA commitments.
- Successfully diagnosed and repaired fleet vehicles and network equipment, reducing downtime.
- Optimized SIM swap procedures, enhancing international call connectivity for clients.
- Provided empathetic technical support, increasing customer satisfaction and retention.
- Learned new programming languages, expanding technical skill set.
Experience
TECHNICAL ASSISTANT AND PROFLEET TECHNICIAN
Diagnosing, repairing and maintaining fleet vehicles and machinery.. Installation and servicing of fuel dispensers.. Installation of network equipment: wifi bridges, surge protectors POE adaptor’s etc.
SIM SWAPPER
Analyzing and monitoring graphs to swap out contract sim cards of which minutes have depleted with loaded sim cards.. Interconnecting calls, especially for clients making international calls.
1ST LINE SUPPORT ENGINEER
Initial point of contact via phone, email and Zendesk ticketing system.. Triage, prioritize, and assign tickets within agreed Service Level Agreements (SLAs).