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Xavier
Customer Service & Support with 8+ years across healthcare and tech
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Competencies
Handled customer inquiries, technical support, and billing, demonstrating strong communication and problem-solving skills.
Provided technical support for Dyson products, troubleshooting issues via TechSee and Salesforce platforms.
Set and coordinated patient and pet owner appointments and referrals across healthcare and veterinary contexts.
Supervised floor support, escalations, and customer retention teams in telecom services, ensuring service quality.
Utilized Salesforce and CRM tools to manage prescriptions, customer records, and technical cases efficiently.
Education
Summary
Experienced in healthcare, tech support, sales, and customer retention with a focus on efficient service delivery.
Key Achievements
- Managed prescriptions, appointments, and customer inquiries for CVS.com Farmacy using Salesforce, CRM, and DCC systems.
- Supported Dyson product sales and technical issues, increasing daily sales efficiency and routing escalation calls effectively.
- Led billing, referrals, and appointment setting processes in dermatology and cosmetic surgery practices, ensuring smooth patient experiences.
Experience
Healthcare Representative for CVS.com Farmacy
Manage prescriptions through Salesforce, DCC, CRM., Conduct customers place, view or edit orders according to their needs., Assist customers help get rewards, coupons, place refunds., Set appointments for vaccination and general clinic requests.
Technical Support, Sales, Customer Service for Dyson
Assisted customers interested in purchasing Dyson’s new products increasing daily sales up to 5%., Routed escalation calls to the right department when owner’s warranty ended., Supported owners with technical issues with their Dyson products through TechSee and Salesforce, helping them creating...
Healthcare, Billing, Referrals, Appointment Setter for Advanced Dermatology & Cosmetic Surgery ADCS
Guided patients for Billing requests. Emails were sent to insurance companies., Updated and verified insurance information to help patients qualify for enrollment., Outbound calls to PCP’s clinic for the referrals., Set appointments for patients, analyzing their providers, according to website meds...
Supervisor, Billing, Retention, Escalations, Tech Support for Comcast/ Xfinity
Handled cable, landline, internet troubleshooting department., Managed floor support. Supervisor customer escalation calls., Fixed cable, internet, upgraded packages to help keep customers loyalty offering them a lower price., Retained customers to keep them comfortable with their payments, through...
Front desk, Store Supervisor
Interacted with pet owners., Set appointments with desired pet vets., Managed Store: updating prices, services, general activities., Reminded owner’s scheduled appointments., Coordinate pet emergencies when needed.