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Xiance
Customer Service & Administrative Assistant with 8+ years of client-focused experience
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Competencies
Provided prompt, accurate support via phone and email, ensuring high customer satisfaction and effective issue resolution.
Handled data entry, filing, scheduling, and document management to improve operational workflows.
Developed client relationships, conducted product demos, and managed sales pipelines using CRM tools.
Diagnosed hardware/software issues, provided remote support, and collaborated on product improvements.
Negotiated payment arrangements with clients and managed collections, enhancing recovery rates.
Education
Languages
Summary
Experienced in client support, office administration, sales, and collections across various sectors. Skilled at building relationships, streamlining processes, and resolving complex issues efficiently. Adept at leveraging technical knowledge to enhance service delivery and operational performance.
Key Achievements
- Streamlined office procedures at Corner Property Management, reducing tenant issue response times and improving data management efficiency.
- Built strong client relationships at HouseCall Pro, leading to increased customer loyalty and repeat sales.
- Managed collections and negotiated payments at Westcreek Financial, consistently exceeding monthly recovery targets.
Experience
Customer Service Administrative Assistant
Coordinated communication between tenants and property managers to increase tenant satisfaction, ease communication between property managers and vendors., Managed scheduling of maintenance requests to ensure timely resolutions., Assisted in processing over 200 tenant applications monthly,...
Sales Representative
Developed strong relationships with key clients, leading to increased loyalty and repeat business over time., Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers., Cultivated relationships with clients to enhance customer satisfaction and retention.,...
Collections Agent, Customer Service
Managed collections process by contacting clients to resolve outstanding debts., Utilized negotiation techniques to facilitate payment arrangements and improve recovery rates., Analyzed account information to identify trends and implement effective collection strategies., Trained new team members...
Technical Support Engineer, Customer Service
Provided technical support for complex issues, ensuring timely resolution and customer satisfaction., Diagnosed and resolved hardware and software problems using troubleshooting tools and techniques., Collaborated with cross-functional teams to enhance product knowledge and improve service...