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Customer Service and Account Management professional with diverse industry experience
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Competencies
Interacted with clients via multiple channels, processed policy changes, and ensured client satisfaction.
Managed and coordinated client accounts from initiation to delivery, liaising between clients and teams.
Led digital accounts and managed comprehensive campaigns including events for major brands.
Developed 360° communication strategies and created advertising materials for promotional purposes.
Managed social media accounts, created content, and provided performance reports.
Education
Languages
Summary
Experienced in client relations, campaign management, and communication strategy across diverse industries with a strong skill set in digital and traditional media.
Key Achievements
- Managed end-to-end client accounts across various sectors including insurance, media, and finance.
- Led multi-channel campaigns and strategic planning for major brands at senior levels.
- Developed communication strategies and created advertising materials for national sales points.
Experience
Customer Service
Assist clients via phone, email, and SMS., Process endorsements & manage policy changes., Coordinate payments and renewals for life insurance., Maintain client satisfaction through timely follow-ups.
Account Supervisor
Managed accounts from brief intake to final delivery., Liaison between clients and internal teams.
Commercial Executive
Acquired new clients for the agency.
Senior Account Executive
Managed 360° accounts (events + digital) for major brands., Led briefs, strategy, follow-up, team management, and budgets.
Senior Account Executive
Oversaw Scotiabank account: strategy, briefs, objectives, team management.
Advertising Analyst, Fixed Products
Developed 360° communication strategies.
Trade Marketing Analyst
Created advertising materials for national points of sale.
Account Executive
Managed Subaru and Practitiendas Tambo accounts end-to-end.
Account Assistant
Supported corporate clients with briefs, info gathering, and campaign follow-up.
Social Media Analyst
Competitive analysis, trend research, and improvement proposals.