Demonstrated experience with Google Analytics.
Demonstrated experience with Microsoft Dynamics 365.
Demonstrated experience with Figma.
Demonstrated experience with DALL°E.
HONOR Mexico
Creation of KV (key visual), ads and offer assets (motion graphics and statics) for Eshop, SoMe, Mercado Libre, and Amazon, Creation of engaging A+ content that effectively communicated product features, benefits, and brand story, contributing to a 200% rise in conversion rates, A/B testing on various design elements to determine effectiveness and improve overall user engagement (UX/UI), Collaboration with MKT team to design promotional materials for seasonal campaigns, EDM (Electronic Direct Mail) creation and distribution, Web layout design and follow-up on special campaigns and releases, Management of Web, WhatsApp an APP push for special campaigns and releases, contributing to a 250% sales conversion rate, My HONOR Store App review and management, Beta product testing and review
HUAWEI Latin America
Graphic designing for online marketing campaigns across multiple platforms, including Amazon, leading to improved brand visibility and maintaining brand consistency across all design projects, ensuring alignment with marketing strategies, Assistance in the infographics creation and social media content, enhancing audience engagement and driving traffic to Amazon listings, Communication and follow-up of customer's tickets between Logistics, Warehouse, Financial, and Contact Center (Mexico, Colombia, Chile & Peru) of both B2B and B2C, RMAs (replacement) and RFAs (refund) follow-up and approval, KPIs follow up on Contact Center, escalation, and closure rate analysis, VoC (Voice of Customer) analysis on website and app along with Marketing department, COCP training and certification, Chats LOB metrics follow-up and team management along with Contact Center
Bachelor degree
Bachelor degree
Discover other professionals with similar experience
Demonstrated experience with Adobe Creative Cloud (PS, AI, ID, PR, AE, AU).
HUAWEI Latin America
Follow-up on top query searches on Support App and Website, 2C Knowledge management and content creation for App, website, and physical stores, Top 100 HMS (Huawei Mobile Services) apps videos creation and release on top communication channels
TradeSafe
Creation and optimization of Amazon and Shopify listing images, ensuring alignment with platform best practices and boosting visibility, ranking, and sales conversions, Edition and retouching of product photography to deliver high-quality, consistent visuals that reinforced brand credibility, Creation of infographic materials for product education and promotion, later featured on the official brand webpage to strengthen customer engagement, Usage of AI tools (OpenAI, Firefly, ChatGPT) to accelerate creative processes, generate design concepts, and improve general workflow, Coordination directly with Amazon and Shopify teams to optimize and refresh existing product listings for improved performance and compliance reducing time-frame to 50%, Research, application, and learning sharing on Ecommerce design trends, platform guidelines, and creative strategies to elevate team knowledge, Led meeting follow-ups and cross-team coordination to ensure smooth communication, timely execution, and workflow efficiency
Hispanic Teleservices de Guadalajara SA de CV
App testing and creation of daily reports, Training of new products and HMS (Huawei Mobile Services) databases, Communication between client and customer service
Hispanic Teleservices de Guadalajara SA de CV
Delivery of intern communication and design of inner magazine, Creation of weekly business report and HMS (Huawei Mobile Services) databases, Video creation and edition for HUAWEI Support website and App, Creation of digital and printed graphic materials, Management of incentive activities
