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Administrative and Research Professional with 5+ years of diversified experience
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Competencies
Handled scheduling, records management, and correspondence to ensure smooth organizational operations.
Collected, cleaned, and analyzed data for research projects, improving data accuracy by up to 33%.
Managed project documentation, monitored contracts, and facilitated communication between parties.
Assisted clients and patients daily, resolving issues efficiently through in-person and phone interactions.
Proficient in tools like Gsuite, Microsoft Excel, HTML/CSS, and multimedia editing to support various tasks.
Education
Languages
Summary
Versatile administrative and research specialist with over five years of experience in healthcare, project management, and data analysis. Skilled in coordinating complex processes, managing documentation, and supporting research initiatives remotely.
Key Achievements
- Streamlined medical appointment scheduling, achieving an 85% optimization rate at Ministerio de Salud.
- Managed and cleaned medical records system, eliminating 90% of duplicate records.
- Led documentation and contract control for architectural projects, facilitating team engagement among multiple stakeholders.
Experience
Admissions and customer service assistant
Coordinated scheduling for medical appointments, optimizing patient flow, ensuring accurate and up-to-date information for seamless appointment booking and follow-up care up to 85%., Assisted about 50 patients and clients daily through in-person interactions, resolving issues promptly and effectively, besides of mail and calendar management, as well as cold calling and handling phone calls., Managed organization's medical records system, including virtual and physical files and implemented file cleaning procedures that led to the elimination of duplicate records in a 90%.
Contract Administrator
Managed documentation, written reports and file organization, besides handled payments for project payrolls every 4 weeks., Reviewed and controlled the administrative aspects of architectural projects, drafting and monitoring construction contracts., Successfully facilitated team engagements among contractors, supervisors, and public entities.
Remote Research and Executive Assistant
Collected complementary on-site information and conducted data cleaning, getting up to 33% of corrected information, besides of the research of different documentation., Participated in planning and project management meetings remotely every 2 weeks, coordinated activities and reviewed documents, besides wrote reports, analyzed data, and transcribed audios on a +25 people team.