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Customer Service Specialist at Alorica
Contact
Panamá, Panamá, Panama
Available on CazVid
Competencies
Customer ServiceExpert
Exceptional ability to assist customers, resolve issues, and ensure positive experiences.
Problem-solvingAdvanced
Skilled in analyzing issues and providing effective solutions promptly.
Payment ProcessingAdvanced
Proficient in managing financial transactions with accuracy and efficiency.
TeamworkIntermediate
Collaborates effectively within team settings to achieve shared goals.
Education
Law degree
Interamerican University of Panama
General Studies
Florida State University
High School Diploma
Instituto Cultural International School
Completed 05/2022
Languages
EnglishBilingual or proficient (C2)
SpanishNative
KoreanBeginner (A1)
Summary
Dedicated customer service expert with a background in bill payments, account management, and promoting service plans. Adept at problem-solving and ensuring client satisfaction.
Key Achievements
- Processed payments and managed account balances efficiently, ensuring customer satisfaction.
- Created payment arrangements that improved collection rates and customer retention.
- Promoted electricity plans, resulting in increased sales and customer engagement.
Experience
Call Center Representative
Alorica
10/2022 - 02/2023
Assisting callers with bill payments, Managing account balances, Creating payment arrangements, Promoting electricity plans
Skills
Customer ServiceProblem-solvingPayment ProcessingTeamwork
Published on CazVid - Jun 2, 2026