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Senior Associate – Complaints Campaign
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Competencies
Demonstrated experience with Complaint resolution & escalation management.
Demonstrated experience with Effective communication (written & verbal).
Demonstrated experience with Administration and reception skills.
Demonstrated experience with Microsoft office suite (excel, word, PowerPoint, outlook).
Demonstrated experience with Time management & multitasking.
Education
Summary
Professional profile
Experience
Senior Associate – Complaints Campaign
Investigated and resolved complex customer complaints & escalations. Managed high-volume case loads while maintaining quality & accuracy standards. Demonstrated strong problem-solving, analytical and customer service skills
Administrator/Receptionist
Served as the first point of contact clients, family, service providers & visitors. Managed reception duties, answering calls, responding to queries & scheduling appointments. Maintained accurate client records and files and confidential information in accordance to organizational policies. Coordinated appointments, meetings and program schedules.. Maintain a welcoming, organized and supportive environment for clients accessing rehabilitation services. Facilitating group sessions and educational classes for patients under guidance. Assisted and supported with presenting life skills, recovery and personal development topics through group discussions, encouragement & structured activities. Helped create a supportive and inclusive environment that encouraged patient engagement and personal growth
Escalation specialist – Uber Campaign
Handled escalated customer enquiries and complaints ensuring timely and effective resolutions. Investigated complex cases by reviewing account information, policies and customer interactions to determine appropriate outcomes. Liaised with internal department and stakeholders to resolve issues & improve customer experiences
Customer Service Representative – Dish campaign
Assistant customers with account queries, billing, service changes & technical support requests. Provided technical support to customers, diagnosing and resolving issues related to satellite television services, connectivity through troubleshooting procedures, service activation, equipment setup & account related technical difficulties
Field worker
Engage with children, families and healthcare professionals to support the delivery of Reach For A Dream programs and initiatives. Assisted with coordination, beneficiary visits and administrative tasks to ensure successful completed projects. Maintain both positive relationship with stakeholders while providing compassionate support to children facing life threatening illnesses