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Operations and Customer Service Professional with 5+ years in financial and administrative sectors
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Competencies
Handled customer inquiries and guided taxpayers to regulatory frameworks, ensuring clear communication
Managed credit documentation, approved credits, and supported portfolio recovery at MUNDO MUJER BANK
Provided administrative assistance, report analysis, and managed office supplies and processes
Guided online procedures for DIAN and ensured quality standards in information dissemination
Education
Languages
Summary
Dedicated administrative and customer service professional with extensive experience managing operational activities, online procedures, and credit operations within financial and governmental environments. Skilled in guiding compliance processes and ensuring quality interactions.
Key Achievements
- Managed and guided online procedures at EMTELCO/IQ OUTSOURCING, ensuring compliance with DIAN standards
- Led administrative activities and credit operations at MUNDO MUJER BANK, including credit approval, disbursement, and portfolio management
- Supported customer relations and administrative tasks, maintaining service quality and regulatory adherence
Experience
Cashier
Professional Agent
Call and chat orientation for formalities and procedures catering at DIAN, Manage and guide online procedures developed in MUISCA platform, Guide taxpayers to regulatory framework administered by DIAN, Hold quality standard about giving information to taxpayers according to the client (DIAN)'s requirement
Operative Leader
Manage administrative activities, Verify and made the budget to the office supplies, Delegate operational activities, Verifying the credit documental fulfillment requires approving credits from the marketing manager, Upload credit information in the system, Engage new customer, handle renewal credits and portfolio recovery (Commercial support), Credit disbursement