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Customer Experience & Sales Specialist
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Competencies
Oversaw customer support processes, ensuring quality service and operational efficiency.
Handled customer and technical cases using CRM systems, maintaining detailed documentation.
Maintained accurate records within CRM platforms to support resolution tracking and reporting.
Reviewed user-generated content to ensure compliance and maintained operational KPIs.
Worked with technical, marketing, and support teams to improve workflows and outcomes.
Education
Languages
Summary
Dedicated customer experience professional with over 5 years in support, sales, and content review. Skilled in case management, CRM accuracy, and cross-functional teamwork to drive operational excellence.
Key Achievements
- Supported high-volume customer service environments at Asurion, ensuring case resolution and quality standards.
- Provided back-office operational support at Teleperformance, maintaining data accuracy and compliance with SLAs.
- Managed customer inquiries and documented cases, contributing to service improvement and workflow optimization.
Experience
Customer Experience & Sales Specialist
Supported customer cases in a high-volume service environment, ensuring adherence to established workflows and quality standards., Accurately documented cases in CRM systems to support resolution tracking and service consistency., Contributed to efficient case resolution by following structured...
Back Office Support
Provided back office operational support, ensuring accuracy and completeness of internal records., Maintained data consistency across systems to support operational efficiency and reporting., Followed standardized procedures to ensure SLA and policy compliance.
Customer Operations & Support Specialist
Managed customer inquiries and operational issues through ticketing and CRM systems., Documented cases to support trend analysis, escalation handling, and service improvement efforts., Coordinated with technical and billing teams to resolve complex issues efficiently., Ensured compliance with...
Content Moderator and Market Reviewer (Brazil)
Reviewed and analyzed user-generated content to ensure compliance with platform policies and operational KPIs., Identified recurring issues and escalation patterns, contributing feedback to improve moderation workflows., Maintained high accuracy and productivity in a fast-paced, metrics-driven...