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Customer Service Specialist with 5+ years of technical support and client interaction
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Competencies
Delivered high-quality support by addressing technical issues, billing, and service inquiries.
Resolved complex technical problems related to DTV and AT&T services through effective troubleshooting.
Facilitated clear communication with customers and internal teams, including handling escalations.
Manage multiple customer requests simultaneously in fast-paced environments.
Supported onboarding and skill development of new team members.
Education
Languages
Summary
Experienced in technical support, client communication, and issue resolution with a focus on customer satisfaction.
Key Achievements
- Provided comprehensive support to customers, resolving technical and delivery issues at Amazon
- Assisted in training and coaching new hires as a Subject Matter Expert at Amazon
- Handled customer inquiries and promoted offerings to increase sales at ACCEDO
Experience
Customer Service Associate
Provided comprehensive support to customers, Resolved technical and delivery issues, Utilized strong communication and multitasking skills, Assisted in training and coaching new hires as a Subject Matter Expert, Supported internal representatives via chat, Handled escalations via phone to resolve complex issues, Managed difficult conversations with both internal and external customers
Customer Service Associate
Handled customer inquiries related to billing, service interruptions, and technical issues, Resolved complaints professionally, Assisted with new orders and service upgrades, Promoted new products and sales opportunities, Troubleshot technical problems with DTV and AT&T services