Detail-oriented Business Analyst with over five years of experience in data analysis, reporting, and strategic planning within the retail industry. Adept at leveraging BI tools and statistical techniques to support data-driven decision making and process enhancements.
Utilized statistical techniques and tools like Excel and SQL to interpret data and support strategic decisions.
Developed dashboards and reports with Power BI to visualize key performance metrics for stakeholders.
Managed projects to improve operational workflows, coordinating cross-team efforts and timelines.
Presented complex data insights to non-technical teams and executives clearly and effectively.
TELEPERFORMANCE
Provided product knowledge and support during customer interactions in the retail department.
MOVATE INC
Provided assistance in troubleshooting to customers with Omnipod 5 diabetes control device.
CONCENTRIX
Assisted customers with product inquiries and service-related issues and created corporate claims after warranty defects on sneakers.
HEWLETT PACKARD INC
Collaborated with cross-functional teams to resolve complex customer issues effectively.
Special Education
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TELEPERFORMANCE
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
THE RESULTS COMPANIES
Assisted customers in selecting products based on their needs for their car radio.
TELETECH
Provided product knowledge and support during customer interactions., Maintained a positive environment while handling high call volumes.
