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Customer Service and Retention Specialist with 4+ years of frontline support
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Competencies
Delivered professional support via inbound calls, resolving service issues and maintaining high customer satisfaction.
Utilized active listening skills to understand customer needs, enabling effective problem solving and upselling opportunities.
Managed inbound customer interactions efficiently, adhering to quality standards across multiple roles.
Identified customer needs to offer tailored solutions, successfully increasing customer retention rates.
Education
Languages
Summary
Enthusiastic customer service professional with over 4 years of experience in inbound call support, customer retention, and upselling. Skilled in active listening, problem resolution, and building customer loyalty. Dedicated to providing empathetic service and achieving satisfaction metrics.
Key Achievements
- Handled inbound customer calls focused on account cancellations and retention strategies.
- Successfully retained customers through tailored solutions and upselling during calls.
- Provided empathetic support and resolved inquiries, enhancing customer satisfaction metrics.
Experience
Retention & Sales Agent
Handled inbound customer calls focused on account cancellations., Successfully retained customers by offering tailored solutions and promotions., Identified customer needs and upsold services when applicable.
Customer Service Representative
Provided customer support via inbound calls., Resolved service and account related inquiries., Delivered professional and empathetic customer interactions., Followed company policies and quality standards., Worked toward customer satisfaction and call handling metrics.