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Software Engineer with 5 years of experience in web development
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Competencies
Utilized JavaScript extensively in developing interactive web components and client-side logic.
Built and maintained user interfaces using React framework for web applications.
Developed server-side functionalities and APIs using Node.js and Express.
Designed and managed relational database schemas and queries for data storage and retrieval.
Summary
Experienced in developing scalable web applications and enhancing user experience.
Key Achievements
- Led the development of a customer portal that improved user engagement
- Contributed to cross-functional teams working on scalable web applications
- Implemented new features and optimized existing codebases for performance
Experience
LendSvcs –Insurance Ops NG-Assoc II
Monitor scheduled in and out times as well as employee breaks to ensure that proper employment laws are met
Collections Agent for Con’s
Develop targeted outreach practices to increase minority recruitment and ensure compliance with affirmative action policies
Buyer Supervisor, Claims/Refunds/Chargebacks/Sales
Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience, Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%, Meet or exceed customer satisfaction goals month over month
Sales / Customer Service
Monitor scheduled in and out times as well as employee breaks to ensure that proper employment laws are met
Tech Support / Customer Services
Monitor scheduled in and out times as well as employee breaks to ensure that proper employment laws are met
QA analyst / Trainer / Supervisor / Sales
Monitor scheduled in and out times as well as employee breaks to ensure that proper employment laws are met