Experienced Data Analyst specializing in financial data analysis and reporting.
Proficient in analyzing datasets to extract meaningful insights for decision-making.
Extensive experience writing and optimizing queries for large-scale data extraction.
Utilized advanced Excel functions, pivot tables, and macros for financial reporting.
Created dashboards and visual reports using Power BI and Tableau to support stakeholders.
Sitel / Foundever
Provided technical support for internet and cable TV services to a wide range of customers across the U.S., Troubleshot connectivity issues, resolved service interruptions, and guided customers through step-by-step solutions., Delivered high-quality customer service, ensuring satisfaction and issue resolution within company standards., Utilized proprietary systems and tools to manage customer accounts and document interactions.
Ibex Global
Supported clients using a point-of-sale (POS) system, addressing both technical and account-related inquiries., Diagnosed hardware/software issues remotely and provided efficient solutions to minimize client downtime., Voluntary trained and assisted new team members and contributed to a knowledge-sharing environment within the department., Maintained high performance in customer satisfaction metrics and first-contact resolution.
Lionbridge
Facilitated real-time communication between healthcare professionals and Spanish-speaking patients in medical settings via telephone interpretation., Interpreted accurately and confidentially across a variety of healthcare scenarios including consultations, emergency calls, mental health sessions, and pharmacy inquiries., Maintained a high standard of professionalism, cultural sensitivity, and ethical conduct following HIPAA and interpreter code of ethics., Supported clear understanding of complex medical terminology and procedures, contributing to improved patient outcomes and provider efficiency.
Bachelor’s Degree
High School Diploma
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Coordinated cross-functional teams to deliver analytics projects on time.
Summit Law Partners P.C.
Managed a portfolio of clients seeking debt relief solutions, guiding them through legal processes to achieve financial stability., Collaborated with attorneys to develop personalized legal strategies, including debt negotiation and civil litigation support., Maintained accurate case records and ensured clients received timely updates on their case progress., Provided exceptional client service, addressing inquiries and concerns with professionalism and empathy.
Freelance Translator – Remote
Translated website content, articles, and product descriptions from English to Spanish and vice versa, ensuring linguistic accuracy and cultural relevance., Collaborated with clients across diverse industries to maintain brand tone and voice in target language., Delivered high-quality translations on time, adapting technical and marketing content for digital audiences., Utilized tools like CAT software and content management systems to manage projects efficiently.
