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Yohely
Customer Support Specialist
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Customer Support.
Demonstrated experience with Team Training.
Demonstrated experience with Customer Retention.
Demonstrated experience with Conflict Resolution.
Education
Languages
Summary
Customer Support Specialist open to new opportunities
Experience
Customer Support Specialist
Provide professional customer support while assisting customers with questions, requests, and service-related concerns.. Communicate clearly and effectively in English and Spanish to deliver a positive customer experience.. Resolve customer issues efficiently while maintaining professionalism and service quality.. Manage multiple customer interactions and tasks while meeting established performance and service standards.
Senior Sales Associate / Customer Service Associate
Assisted 50–100 customers daily with purchases, returns, exchanges, and product recommendations.. Trained and mentored new hires on customer service standards, store policies, and best practices.. Resolved customer concerns professionally and efficiently to ensure customer satisfaction.. Supported sales goals while maintaining a positive shopping experience.. Collaborated with management and team members to improve store performance.
Front Desk Associate
Assisted guests with check-ins and check-outs while providing professional customer service.. Responded to guest requests and ensured a positive experience throughout their stay.. Addressed guest concerns and coordinated with hotel departments to resolve issues promptly.. Maintained accurate records and handled front desk administrative duties.