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Yordan
English Coach at TUIDIOMANATURAL with 8+ years in Education and Customer Support
Video resume
Contact
Competencies
Extensive experience in teaching English, developing curricula, and enhancing communication skills.
Skilled in managing customer interactions via chat, phone, and email, ensuring high satisfaction levels.
Proficient in tracking, dispatch, and supply chain coordination to optimize operational efficiency.
Experience leading youth programs and summer camps, fostering teamwork and leadership skills.
Education
Languages
Summary
Dedicated professional with over 8 years in English education, customer service, and logistics. Proven ability to improve language skills, enhance customer satisfaction, and lead youth programs effectively.
Key Achievements
- Led English language instruction and coaching, improving student language proficiency and engagement.
- Managed customer support operations across multiple channels, enhancing client satisfaction and response times.
- Coordinated logistics and tracking for supply chain efficiency, reducing delays and optimizing dispatch processes.
- Led summer programs for teenagers and children, fostering leadership and personal development.
- Supervised and trained customer service teams, increasing team productivity and service quality.
Experience
English coach
Customer support agent (Chat, phone and email)
Logistics coordinator–Track and trace-Dispatcher
Summer program leadership for teenagers
Chat agent for customer service Supervisor
English Teacher
English Teacher
Summer program leadership for children
Camp Counselor
Control recorder for Caracol Radio
Skills
Video Transcript
Introduction
Hello, this is Jordan Santiago Ruiz. I usually go by Santi. I'm 31 years old and I am from Colombia. I live here with my wife, with my daughter, and we recently find out that we are expecting another baby that's going to arrive into this world on September of this year, so we're excited about that. I also have a dog and a cat, and I play the drums. Thank you for reviewing this video.