Dedicated customer service professional with over 5 years in call centers, including interpretive services for medical and emergency calls. Skilled in support, coaching, and handling diverse customer needs.
Handled customer inquiries, concerns, and support across various call centers, ensuring customer satisfaction.
Interpreted calls in medical and emergency contexts, including 911 and healthcare communications.
Provided coaching and floor support for team members to improve customer service quality.
Managed cash register operations at a gas station, ensuring accuracy and customer service efficiency.
Nearshore Call Center
Answered incoming calls, Handled Customers Concerns, Goal Oriented, QA Representative, Floor Support
Alorica Tiradente
Floor Support, Handled Coaching’s
Xerox Call Center
Answered incoming calls, Goal Oriented
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