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Customer Service Specialist with 5+ years in call center and interpretive services
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Competencies
Handled customer inquiries, concerns, and support across various call centers, ensuring customer satisfaction.
Interpreted calls in medical and emergency contexts, including 911 and healthcare communications.
Provided coaching and floor support for team members to improve customer service quality.
Managed cash register operations at a gas station, ensuring accuracy and customer service efficiency.
Summary
Dedicated customer service professional with over 5 years in call centers, including interpretive services for medical and emergency calls. Skilled in support, coaching, and handling diverse customer needs.
Key Achievements
- Gained diverse experience across multiple call centers, handling customer inquiries and support functions.
- Completed specialized interpreter training, enabling medical and emergency call handling.
- Provided floor support and coaching, enhancing team performance and customer satisfaction.
Experience
Customer Service Agent
Answered incoming calls, Handled Customers Concerns, Goal Oriented, QA Representative, Floor Support
Customer care Specialist
Floor Support, Handled Coaching’s
Customer care Specialist
Answered incoming calls, Goal Oriented