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Yuliana
Market Researcher with IT and problem-solving expertise
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Competencies
Conducted comprehensive market analysis and research to inform business strategies.
Handled inbound and outbound client interactions, ensuring clear and effective communication.
Designed and published SEO/SEM optimized content to enhance online presence.
Provided technical support and learned Python to assist with IT-related tasks.
Coordinated multidisciplinary work teams to execute complex projects successfully.
Education
Languages
Summary
Experienced market researcher with strong communication skills, currently expanding into IT support roles through self-directed learning in Python and technology tools. Proven ability to analyze markets, communicate effectively, and support technical needs in various industries.
Key Achievements
- Led market research projects and designed marketing strategies for diverse clients
- Managed multiple market research projects, including audience segmentation and field work
- Developed and published SEO/SEM optimized content for various platforms
Experience
Fulfillment Specialist
Management of CRM platforms: onboarding, campaign setup, and maintenance of internal delivery systems., Client communication, inbound and outbound calls for sales and information purposes.
Market Researcher – Project Director
Design of marketing strategies and market research., Diagnosis of market status for new businesses., Writing and publishing content optimized for SEO/SEM.
Documentation Analyst
Construction of documents to be presented before the Ministry of Education., Design of academic programs., Coordination of multidisciplinary work team.
Customer Support - Airbnb
Customer support and success specialist, on two different specialty lines (Community Education and Conflict Resolutions).
Market Researcher – Project Director
Analysis in market intelligence projects., Design and analysis of audience segmentation., Field work and interaction with clients., Management of market research projects.