This is my profileContact via CazVidYuliana
Project Manager with 10+ years of experience in IT and software development
Contact
Competencies
Oversees project planning, execution, and delivery, coordinating teams and resources to meet objectives.
Applies Scrum and Kanban practices to improve team workflows and project throughput.
Leads diverse teams, fostering collaboration and professional growth to achieve project goals.
Participates in or supervises all phases from requirements gathering through deployment.
Maintains clear, concise communication with stakeholders, clients, and team members.
Education
Summary
Dedicated project management professional with over 10 years of experience leading software projects, implementing Agile frameworks, and coordinating cross-functional teams to achieve strategic objectives.
Key Achievements
- Led a cross-functional team to successfully deliver a complex software solution on time and within budget.
- Implemented Agile methodologies that improved project delivery efficiency by 25%.
- Managed multiple concurrent projects with budgets exceeding $2M, ensuring stakeholder satisfaction.
Experience
CEO
Achieved company growth by implementing strategic plans and streamlining operations., Increased customer satisfaction and loyalty by introducing a customer-centric service model., Achieved significant year-over-year revenue growth through strategic product diversification and market analysis., Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Customer Service Representative
Developed rapport with customers through active listening skills, leading to higher retention rates and positive customer feedback., Contributed to sales growth by upselling products and services based on individual customer requirements., Provided training and mentoring to new employees, contributing to their successful integration into the team., Kept detailed records of customer interactions, contributing to a comprehensive database for future reference., Developed strong product knowledge to provide informed recommendations based on individual customer needs., Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the company., Consistently exceeded performance metrics and earned recognition as a top performer within the team., Increased customer satisfaction by quickly addressing concerns and providing accurate information.
Customer Service Representative
Confirmed appointments, communicated with clients, and updated customer records., Handled cash transactions and accurately maintained sales and payment records., Streamlined front-desk operations for greater efficiency by effectively managing phone calls, emails, and walk-in customers., Demonstrated strong multitasking skills, managing numerous tasks simultaneously under tight deadlines., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company., Responded to customer requests regarding company products, services, and information.
Receptionist
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues., Increased sales by consistently engaging with customers and effectively addressing their needs., Exceeded monthly goals by diligently following up with leads and closing deals promptly., Informing customers about promotions to increase productivity and sales volume., Build relationships with customers and the community to promote long-term business growth., Maintained daily reporting documents, notes, and invoices., Scheduled appointments and made follow-up calls to clients., Entered data into the system and updated client contacts with information to keep records current., Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.