Yuryan - Digital Marketer & Content Creator with 5+ years of AI & client management

Bogotá, Bogota D.C., Colombiaen

Specialized in AI solutions for digital processes and infrastructure at Infrared SA.

Managed and expanded key client relationships at EBC Financial Group, ensuring customer satisfaction.

Published on CazVid

Summary

Versatile digital professional experienced in AI, client management, content creation, and digital marketing, dedicated to delivering impactful digital solutions and exceptional customer service.

Key Achievements

Produced audiovisual content and executed digital advertising campaigns across multiple platforms.

Skills

AI SolutionsIntermediate

Applied artificial intelligence techniques to optimize digital processes and infrastructure for B2B clients.

Client Relationship ManagementAdvanced

Managed key accounts, identified growth opportunities, and ensured customer satisfaction through continuous engagement.

Digital AdvertisingAdvanced

Created and managed advertising campaigns on Facebook, Instagram, and Google to generate leads and promote products.

Content CreationIntermediate

Produced audiovisual content, enhancing brand visibility and engagement.

Customer Service

Experience

Digital Creator and marketer

Infrared SA

14/02/2024 - Actually

I specialize in artificial intelligence (AI) solutions applied to both digital processes and infrastructure for B2B companies., In addition to this, I am a creator of audio visual content, also, I am a marketer, I work with Facebook ads, Instagram ads and Google ads, generating leads all the time.

Account Manager

EBC Financial Group

29/11/2023 - Actually

Manage and develop relationships with key clients, including traders, investors, and institutional partners, acting as the main point of contact., Identify opportunities to expand the client portfolio, promoting Broker products and services that align with clients' investment objectives., Collaborate with internal teams, such as sales, marketing and trading, to ensure that client objectives are met and customer satisfaction is maximized., Monitor and analyze account performance, providing regular reports to senior management and clients., Ensure compliance with all the Broker's internal regulations and policies, guaranteeing integrity and transparency in all interactions with clients.

Bilingual agent

Teleperformance SE

29/07/2021 - 01/09/2023

Customer service for Apple, Inc. coming from the United States via chat, managing the cancellation of orders, refunds and returns and/or carrying out investigations of cases of possible theft or scams depending on the case.