Yussel - Project Manager with 10+ years of experience in technology and finance

Led project planning, execution, and delivery, coordinating multidisciplinary teams.

Supervised and mentored team members to meet project goals and improve performance.

Built and maintained relationships with clients, ensuring their needs and expectations were met.

Identified inefficiencies and implemented process enhancements within project workflows.

Supervised a large staff of photo editors in order to deliver high quality photos meant for the Real Estate market worldwide., Provided feedback to editors, scored jobs according to the company’s standards and made sure the client’s expectations were met.

Provided great customer experience in an inbound call environment, where clients called to book their vacations and provided information and generated reservations for flights, hotels, car rentals and cruises.

Organized the schedule for the maintenance team, routing technicians based on their work area, inbound & outbound environment where I did the necessary to maintain the customers satisfied and promoted a positive environment for everyone of the dispatch team.

Created content for global brands mainly for marketing campaigns., Assisted to very important events such as private parties, concerts, press conferences, product launch events to document everything in photo and video, mostly as a drone operator.