Experienced bilingual professional with expertise in customer service, interpretation, and quality assurance across various sectors including healthcare, finance, and aviation.
Fluent in Spanish and English, used for interpretation and customer support.
Managed incoming calls, verified information, and coordinated service appointments.
Provided interpretation for medical, banking, and educational sectors, including aviation English assessments.
Ensured quality standards in call center operations and processed client information.
Teleperformance
Manage incoming calls, Interpreting calls from Spanish to English for medical staff, nursing, banks & schools., Identify customer needs and clarify necessary information.
Senyc
Contact technicians to book home appliance repairing services, In charge of double checking information such as phone numbers, emails, addresses and the right documentation to keep any process moving forward as quick as possible.
Graduate Resource Network
Impulsar
Account manager/financial coach focused on handling clients’ portfolios enrolled in the company’s financial wellness program, which disputes clients’ debts with a legal team of attorneys.
English Certificate
Technician Degree in English
Applied Studies
Managed client portfolios and coordinated with legal teams to resolve debt issues.
International House
I evaluate aircraft pilots & ATCs English proficiency for them to be able to work in an airline and airport.