Multilingual Support Engineer Specializing in Microsoft 365 | CazVid

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Yvan Novoa

San Salvador, San Salvador Department, El Salvador

Support Engineer with 12 years of IT and MSP experience

  • Managed and optimized Microsoft 365 environments including Exchange, SharePoint, and Entra
  • Specialized in email security to prevent threats and ensure data compliance
  • Worked effectively with international clients by leveraging multilingual communication skills
Microsoft 365 Administration
Advanced
Extensively managed Microsoft 365 services like Exchange, SharePoint, and Entra for diverse clients.
Email Security & Threat Prevention
Advanced
Implemented email security protocols to safeguard against threats and ensure compliance.
Client Communication
Advanced
Effectively communicated with clients in English, Spanish, and French to deliver support and solutions.
IT Support & Management
Intermediate
Provided IT support focused on Microsoft environments, serving clients within MSP frameworks.
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Support engineer

I specialize in managing Microsoft 365 environments, including Exchange, Sharepoint, and Entra. I ensure seamless communication, document collaboration and strong identity management. My expertise in email security safeguards against threats, keeping data secure and compliant. You can also communicate with me easily as I'm fluent in English, Spanish and French.

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