This is my profileContact via CazVidYvonne
Office Administrator and Customer Support Specialist with 5+ years in IT, Sales, and Customer Service
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Competencies
Proficient in handling customer inquiries, resolving issues, and maintaining high satisfaction levels.
Experienced in managing schedules, office operations, and administrative tasks efficiently.
Skilled in processing orders, upselling, and cold calling to generate leads and close deals.
Effective in building rapport with clients and colleagues, handling objections professionally.
Proficient in MS Office, Google Workspace, CRM tools, and online communication platforms.
Education
Languages
Summary
Dedicated and resourceful professional with extensive experience in office management, customer service, and sales support across IT and healthcare sectors. Skilled in streamlining operations, enhancing customer satisfaction, and driving sales growth.
Key Achievements
- Streamlined office operations at SmartLink IT Solutions, improving efficiency and reducing downtime.
- Processed and upsold customer orders at Karcher, enhancing sales revenue and customer satisfaction.
- Successfully persuaded potential clients to purchase dental insurance products, increasing lead conversions.
- Managed customer orders and queries at Tyger Brands, ensuring accuracy and high service quality.
- Built a qualified prospect pipeline through cold calling, resulting in increased sales for a healthcare training company.
Experience
Office administrator
Overseeing the day-to-day operations of the office, including managing office supplies, equipment, and facilities.. Managing calendars, scheduling meetings, appointments.. Handling phone calls, emails, providing basic IT support, troubleshooting office equipment, and coordinating with IT professionals for more complex issues.. Monitoring and ordering office supplies, managing inventory, and ensuring that resources are used efficiently.
Orders and Sales Support
Process customer orders and update systems.. Assist with online or phone purchases.. Upsell or recommend suitable products/accessories.. Inform customers about promotions or product features.
Outbound Agent
Make calls to potential customers, selling dental insurance products using company script, persuading them to buy the product then transfer the call to closers.
Customer Service Consultant and Sales
Receive and Place Orders and Returns from phone and Email.. Respond to queries.. Record Customer Information: Verify or add new customer details (name, contact, shipping No).. Confirm Order, verify details: Ensure all information (Shipping, quantities) is correct before confirming.. Capturing into Oracle.. Respond and send out emails.
Telesales For a Health Care Training Company (remotely)
Make outbound cold calls to Care-Homes, ask to speak to decision-makers /CEOs/Managers.. Build and maintain a qualified prospect pipeline.. Handle objections professionally.. Close deals and confirm purchase orders.. Update CRM with call notes and deal stages.. Meet KPI.