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Zainabu
Customer Service Specialist with 10+ years in sales and marketing
Video resume
Inbound call center.
nn• I answer incoming customer calls in a professional and courteous mannernn• Respond to customer inquiries, complaints, and requests in a timely and accurate mannernn• Provide accurate and up-to-date information to customersnn• Troubleshoot customer issues and provide solutionsnn• Follow up with customers to ensure their satisfactionnn• Document customer interactions in the company’s databasenn• Maintain a positive attitude and professional demeanornn• Adhere to company policies and proceduresnn• Other duties as assigned
Contact
Nairobi, Nairobi Area, Kenya
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided professional and courteous assistance to customers, ensuring satisfaction.
Sales & MarketingAdvanced
Developed and maintained customer relationships, achieved sales targets.
Communication SkillsExpert
Utilized strong communication skills in engaging with customers and resolving issues.
TroubleshootingIntermediate
Diagnosed customer issues and provided effective solutions in a timely manner.
Data DocumentationIntermediate
Recorded customer interactions accurately in the company database.
Summary
Self-motivated sales and marketing professional with over 10 years of experience and expertise in customer interactions, cold calling, and relationship building.
Key Achievements
- Built strong customer relationships over a 10-year career in sales
- Exceeded personal sales goals in cold calling and closing within 6 months
- Responded to and resolved customer inquiries and complaints efficiently
Skills
Customer ServiceSales & MarketingCommunication SkillsTroubleshootingData Documentation
Published on CazVid - May 17, 2026