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Agent
Contact
Competencies
Utilized CRM systems extensively to manage customer interactions, ensuring efficient service delivery.
Handled Oracle programs to support customer service processes and campaign management.
Provided frontline support across banking and travel sectors, resolving client issues effectively.
Designed and delivered training sessions on customer service and sales to staff members.
Education
Summary
Experienced customer service agent and trainer with over 5 years of expertise in CRM, Oracle, and backoffice support. Skilled in developing training materials and managing customer relations across banking and travel sectors.
Key Achievements
- Managed customer service and problem-solving using CRM and Oracle programs, specializing in partnership services.
- Developed and delivered staff training on customer service and sales, including training material creation.
- Provided backoffice support in travel campaigns and conducted user report research at Sutherland.
Experience
Agent
Customer service and problem-solving management of CRM and Oracle programs specialized in partnership service, Extensive knowledge of campaign processes and procedures.
Trainer
Staff training, Teaches about Customer service and sales, Develop training material.
Agent
Customer service on bank campaign
Support Ambassador
Backoffice service on travel campaigns, User report research.