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Customer Service Advisor (Utilities)
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Competencies
Demonstrated experience with Records Management.
Demonstrated experience with Database Updating.
Demonstrated experience with MS Office (Word, Excel, Outlook).
Demonstrated experience with Query Resolution.
Demonstrated experience with Invoices, Statements, Refunds.
Education
Languages
Summary
Professional profile
Experience
Customer Service Advisor (Utilities)
Manage customer queries relating to utilities and billing, providing accurate information and resolving issues at first point of contact.. Carry out basic technical troubleshooting for customers.. Capture and update customer information on Salesforce, maintaining accurate records.. Create new accounts, close existing accounts and process bereavement cases in line with company procedure.. Schedule and book engineer appointments as required.
Customer Service Advisor
Provided basic technical support and troubleshooting to customers.. Used Salesforce to manage and update customer accounts.. Processed customer payments using PCI PAL and handled order processing.. Updated customer information accurately and efficiently when required.
Customer Service Agent (CSA)
Updated customers' personal information on SAP and maintained accurate customer records.. Opened and closed support tickets on CRM/SAP, adhering to KPIs and service standards.. Provided customer feedback and support via Zendesk and email.. Delivered technical support and troubleshooting to customers.
Data Capturer
Captured, compiled, sorted and processed data accurately in line with departmental requirements — directly relevant to municipal Clerk data-capturing duties.. Compiled and submitted reports in a timely manner.. Administered and adhered to HR, finance, administration and procurement policies and procedures.. Gathered invoices, statements, reports and personal documents from employees and other departments.. Entered and updated information in relevant databases and flagged errors to relevant parties.. Carried out additional general administration duties as required.
Customer Service Advisor
Assisted customers with product-related queries and directed calls to the appropriate department.. Tracked online orders, processed refunds and cancellations, and checked refund status.. Updated customers' personal information on SAP and managed tickets on CRM/SAP.. Adhered to KPIs; used Zendesk and email to provide customer feedback.
Store Associate
Checked and processed all new stock, unpacking and merchandising items onto the shop floor.. Supported general stores and stock-control duties within a retail environment.