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abdelghani
Business Systems Support & Operations Coordinator
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Competencies
Demonstrated experience with Administrative support and task tracking.
Demonstrated experience with Data entry and accurate record maintenance.
Demonstrated experience with Online research and information gathering.
Demonstrated experience with Document organization and report preparation.
Demonstrated experience with Email and calendar coordination.
Education
Languages
Summary
Business Systems Support & Operations Coordinator open to new opportunities
Experience
Business Systems Support & Operations Coordinator
Coordinated daily workflows involving reservations, customer accounts, billing records, and operational data in Pluriel PMS.. Supported users, resolved system issues, and maintained accurate information across day-to-day processes.. Followed up on operational requests and coordinated with staff to help ensure smooth service delivery.
Content Researcher & AI Operations
Conducted online research across TikTok and Instagram, analyzing trends, creators, and content performance.. Organized findings and used AI tools and n8n workflows to streamline repetitive research and operational tasks.
Bilingual Customer Service Advisor
Handled inbound and outbound customer calls in French and English, diagnosing technical and functional issues.. Created and tracked CRM tickets, documented interventions, and followed cases through to resolution.. Worked within KPI/SLA expectations and escalated complex incidents to the appropriate teams.
Full-Stack Developer
Developed a full-stack e-commerce application using HTML, CSS, JavaScript, Laravel, and MySQL, applying structured problem-solving and attention to detail.