Adriana - Customer Support Specialist with 3+ years in insurance and service industries

La Libertad, La Libertad Department, El Salvadoren

Scheduled and coordinated appointments efficiently for home insurance clients, enhancing customer convenience.

Assisted policyholders with resolving coverage issues, improving satisfaction and retention.

Published on CazVid

Summary

Experienced in handling customer support in insurance and service sectors. Skilled at appointment coordination, communication, and problem-solving to ensure client satisfaction and operational efficiency.

Key Achievements

Supported customers with service claims and maintained high communication standards, ensuring accurate documentation.

Skills

Customer ServiceExpert

Provided comprehensive client support in insurance and service industries, resolving issues and ensuring high satisfaction.

Appointment SchedulingAdvanced

Coordinated and scheduled appointments for clients, ensuring timely and efficient service delivery.

Communication SkillsExpert

Utilized effective communication and interpersonal skills to handle customer inquiries and resolve issues.

Problem-SolvingAdvanced

Addressed coverage and service-related issues, supporting policyholders and customers in resolving conflicts.

Organizational SkillsAdvanced

Managed documentation and follow-up processes to maintain accuracy and customer satisfaction.

Languages

Spanish(Native)English(Advanced – written and spoken)

Experience

FIRST AMERICAN HOME ENSURANCE

January 2022 - February 2024

Scheduled and coordinated appointments for home insurance clients., Assisted policyholders in resolving issues related to their home insurance coverage., Supported customers with service claims and ensured accurate documentation., Maintained a high level of customer satisfaction through effective communication and timely follow-up.