Adrien - Operations Specialist with 8+ years of cross-industry experience

Handled scheduling, documentation, and process improvements in medical administration and finance sectors.

Built strong client relationships and addressed inquiries efficiently in retail, healthcare, and financial environments.

Assisted in data reconciliation and analysis tasks at McKesson and CIBC to ensure transaction accuracy.

Managed and trained teams of cashiers and support staff, promoting compliance and service quality.

Identified operational efficiencies and supported workflow enhancements across various roles.

First point of contact for high-volume client inquiries, providing prompt and empathetic communication, Managed scheduling, bookings, confirmations, and follow-ups across multiple stakeholders, Maintained accurate digital records and documentation across multiple platforms, Supported invoicing,...

Facilitated processing and reconciliation of Wealth Management activities including account opening, cash management, and settlement, Managed monthly and quarterly valuations, capital activities, and pricing for sponsored funds, Identified opportunities for process improvement and operational...

Provided product solutions aligned with customer needs, Collaborated with cross-functional teams to improve operational efficiency, Built strong client relationships to generate business leads

Delivered product demonstrations and recommendations based on customer needs, Identified upselling and cross-selling opportunities to increase revenue, Maintained strong knowledge of product lines, pricing, and warranties

Assisted with reverse logistics operations and data analysis, Reconciled customer responses related to recalled products, Demonstrated strong initiative and independent project management

Delivered high-quality customer service and conflict resolution, Managed and trained teams of 6–15 cashiers, Ensured compliance with company policies and procedures