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Alain
Operations Director
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Competencies
Demonstrated experience with Operations Management.
Demonstrated experience with Supply Chain Management.
Demonstrated experience with P&L Management.
Demonstrated experience with Cost Control.
Demonstrated experience with Retail Operations.
Education
Languages
Summary
Operations Director open to new opportunities
Experience
Operations Director
Lead end-to-end operations, ensuring alignment between business objectives, customer requirements, supply chain, inventory, service, and operational execution.. Lead and develop a team of 30 employees, promoting accountability, productivity, operational discipline, and continuous improvement.. Manage strategic retail accounts, including customers with more than 2,000 locations across Mexico.. Coordinate annual purchase orders reaching approximately USD $2M, ensuring operational capacity, inventory availability, and timely execution.. Lead supply chain activities involving international suppliers, manufacturing partners, imports, inventory planning, and customer delivery requirements.. Optimized import processes to improve operational efficiency, product availability, and delivery performance.. Led the warehouse expansion and optimization, strengthening inventory management, storage capacity, product availability, and fulfillment times.. Direct complex customer projects from requirements definition and solution design through commercial proposals, implementation, and final delivery.. Lead high-value security projects, including UL-certified vault and safe-room solutions, coordinating technical, operational, supplier, and customer requirements.. Analyze operational costs, pricing structures, profitability, and business performance to support strategic decision-making.. Identify and implement opportunities for cost reduction, process improvement, operational efficiency, and profitability enhancement.. Coordinate cross-functional activities between Operations, Sales, Technical Support, suppliers, and customers.. Oversee import and export activities while maintaining compliance with applicable requirements.. Utilize SAP and NetSuite for operational management, reporting, business analysis, and process control.
Operations Manager
Managed daily operations and ensured efficient workflow across multiple operational areas.. Developed monthly and annual sales forecasts to support revenue planning and business strategy.. Managed demand planning and inventory using Just-in-Time (JIT) practices while adapting to seasonal fluctuations and customer requirements.. Coordinated supply chain activities with manufacturing partners to establish consistent lead times and maintain quality standards.. Managed customized projects in partnership with customers, including solution design, proposals, implementation, and delivery.. Conducted business analysis, pricing, and cost modeling across product and service lines.. Performed P&L analysis and identified opportunities to improve profitability and operational performance.. Implemented ERP process improvements to increase operational visibility, reporting accuracy, and efficiency.. Identified cost-control opportunities and developed solutions to improve operational profitability.. Supported the implementation and integration of business and accounting software for the Mexico operation.. Standardized and documented operational procedures and processes across different areas of the organization.. Developed management reports and analytical studies to support decision-making and continuous improvement.. Trained technical support teams on systems, procedures, and operational processes.. Provided technical and operational support to customers throughout Mexico and Latin America.. Supported Sales by aligning operational capabilities, product availability, and service requirements with customer needs.. Managed operational reporting and business processes through NetSuite.
Service Manager
Managed the service operation across Mexico and Latin America, ensuring consistent technical support and customer service.. Led and trained technical teams to improve service capabilities, technical performance, and customer satisfaction.. Coordinated technical service activities and customer support across multiple markets.. Managed imports of equipment and spare parts from the company's plant in St. Louis, Missouri, ensuring timely availability for service operations.. Optimized warehouse and spare-parts management by monitoring orders, inventory levels, and parts output.. Provided direct customer service and resolved technical and operational issues efficiently.. Coordinated activities between customers, technical teams, logistics, and suppliers to ensure effective service delivery.