Alan - Customer Service Specialist with 5+ years in client retention and support

Provided comprehensive customer support, handled escalations, and improved customer satisfaction through effective communication and problem resolution.

Executed sales strategies including objection handling and upselling, consistently meeting or exceeding targets.

Troubleshot hardware and software issues for Geek Squad customers, supporting technical resolutions and customer guidance.

Applied retention strategies to prevent cancellations and foster customer loyalty, increasing lifetime value.

Delivered high-quality customer support while identifying cross-selling opportunities., Achieved performance-based recognition for metrics and quality., Applied customer retention strategies to prevent cancellations and increase customer lifetime value.

Identified churn risk and delivered tailored solutions aligned with business goals., Educated customers on product features and benefits to drive informed decisions.

Executed sales and cross-selling strategies to meet and exceed targets., Built strong rapport to increase customer satisfaction and revenue.

Provided technical support and customer service for Geek Squad, troubleshooting hardware, software, and service-related issues., Assisted customers through step-by-step problem resolution while maintaining high satisfaction and quality standards., Promoted to Back Office role based on performance,...