Dedicated professional skilled in team leadership, customer support, and operational optimization within the BPO industry. Proven ability to oversee large teams, ensure KPI achievement, and improve service quality through effective resource management and performance reviews.
Provided high-quality support via phone and chat, resolving customer inquiries efficiently.
Led and managed a large team of agents, motivating performance and overseeing operations.
Developed reports and reviewed team performance to meet operational goals.
Handled resource allocation, staff scheduling, and operational management tasks.
Previsalud Gruop
Delivered high-quality customer support through phone and chat., Scheduled appointments and handled customer service requests.
Previsalud Gruop
Supervised daily operations of the call center (inbound/outbound calls and chat), Led a team of over 40 agents ensuring achievement of performance KPIs., Developed operational reports and presented performance reviews to management., Managed resource allocation and created staff schedules., Manage...
BPO Labs Solutions
BUSSINES ADMINISTRATION
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Utilized digital tools to manage customer relationships, scheduling, and reporting.
