Experienced bilingual customer service agent with expertise in conflict resolution, call management, and data analysis across diverse campaigns.
Delivered customer support effectively in high-pressure environments, ensuring client satisfaction.
Supervised personnel to maintain service quality and coordinate team activities.
Utilized data management systems and Python to support operational insights and reporting.
Effectively managed conflicts and high-pressure client situations in service campaigns.
ProSource Solutions S.A.S
ParticipatedindeliveringhighlycompetentserviceintheOkTaxicampaign,handlinghigh-pressure situationsandexcellinginconflictresolution,aswellaseffectivelymanagingtimelyrelationshipswithcorporatestaffandclients.
Teleperformance
Providedoptimalserviceinvariouscampaignswithdifferentrequirements(Doordash,VRBO,Nordstrom),excellingincallmanagementandefficientresolutionofsituationsofvaryingdifficulty.
Diploma
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