Alice

Cold Calling / Customer Service Representative

Made regular outbound calls to prospective and existing customers to introduce telecommunications products and services.. Built rapport quickly with prospects and communicated product benefits clearly and persuasively.. Handled customer questions, concerns, and objections while maintaining a calm and professional tone.. Followed up with interested prospects and supported the customer journey toward conversion.. Worked toward assigned calling and sales targets while maintaining consistent call activity.. Recorded relevant customer information and followed established calling procedures.. Maintained professional customer relationships through active listening and effective telephone communication.