Experienced in bilingual customer support, account management, and sales within insurance and healthcare industries. Skilled in communication, problem-solving, and client relationship management.
Handled inbound and outbound customer support interactions across banking, auto insurance, and roadside assistance sectors.
Supported communication between patients and healthcare providers translating between English and Spanish, including over the phone and video interpretations.
Confirmed emails, documents, and appointments between claim departments and supervisors in a roofing company setting.
Conducted outbound calls to generate auto warranty leads and transferred qualified prospects to specialists.
West Point Roofing
Worked as an account manager by confirming emails, documents and appointments between the claim departments from various insurance companies and the information given by my supervisors.
Datamark
Inbound calls as medical interpreter supporting patients and doctors to translate from English to Spanish and vice versa., Worked as an over the phone interpreter and VRI (video interpreter).
Boomsourcing - Auto insurance
Outbound cold calling to customers interested in getting our auto warranty and qualification for free quote., Build rapport and connected with potential customers to transfer to specialist.
Alorica
Inbound calls as customer service representative supporting MasterCard customers that needed assistance with blocked and hacked cards or if they needed to make a payment.
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Provided basic roadside and auto support guidance to customers via inbound calls.
Teleperformance - Road side assistance
Inbound calls as customer service agent supporting enterpriser customers that needed 24/7 roadside assistance., Assisted customers with basic auto support if they needed help.
