Andrea Saavedra - Customer Servic... | Video Resume - CazVid

Andrea - Customer Service Agent with diverse hospitality and hospitality-related experience

Panamá, Panamá, Panamaen

Gained extensive experience in customer service across hospitality and retail sectors.

Successfully handled reservations and front-office operations at renowned hotels including Intercontinental and Hard Rock Panama.

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Summary

Versatile agent with a strong background in hospitality, customer service, and reservations. Proven ability to adapt and excel in dynamic environments, delivering excellent client experiences.

Key Achievements

Completed advanced English and customer service training, improving communication and client satisfaction.
Served as an agent in multiple programs, demonstrating adaptability and strong interpersonal skills.

Skills

Customer ServiceAdvanced

Proficient in managing customer interactions, ensuring satisfaction, and resolving issues effectively.

Communication SkillsAdvanced

Skilled in conveying information clearly in English, with training from MITRADEL & NARS.

Reservations & Front Office OperationsIntermediate

Experienced in handling reservations, check-ins, and front-desk tasks in luxury hotel environments.

Multilingual CommunicationIntermediate

Ability to communicate effectively in English, enhancing guest and client interactions.

Languages

English

Experience

Agent

GVW GREAT HEALTH WORKS

Agent

EGS - BEST BUY PROGRAM

Agent

FOUNDEVER - GEEKSQUAD

Agent

NARS

Reservations

INTERCONTINENTAL HOTEL

Back & Front Office Agent

INTERCONTINENTAL PB

Reservations, Agent, Back Office

HARD ROCK PANAMA MEGAPOLIS HOTEL

Education

ESNOA AGUADULCE

HIGH SCHOOL DIPLOMA

UNIVERSIDAD DE PANAMÁ

BACHELOR'S DEGREE IN MUSIC

Completed in progress

MITRADEL & NARS

ADVANCED ENGLISH COURSE

BERNS HOTELS & INTERCONTINENTAL HOTEL

CUSTOMER SERVICE SEMINAR

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