Karen - Customer Service Specialist with 4+ years in BPO and Telecommunications

Bogotá, Bogota D.C., Colombiaen

Handled diverse customer inquiries via inbound and outbound calls, maintaining high satisfaction levels.

Utilized CRM and internal systems to accurately log customer interactions and update information.

Published on CazVid

Summary

Experienced customer service agent with over 4 years in BPO and telecom sectors, proficient in handling customer inquiries, using CRM systems, and achieving key KPIs. Skilled in communication and problem-solving, dedicated to delivering high-quality support and contributing to team goals.

Key Achievements

Consistently met KPIs like AHT, quality, and CSAT scores, contributing to team performance.

Skills

Customer Management ApplicationsIntermediate

Applied customer management tools to handle inquiries, update records, and support sales in call center environments.

CRM Software UsageIntermediate

Operated CRM systems effectively to document interactions, manage accounts, and assist in resolving customer issues.

Communication SkillsAdvanced

Provided personalized advice and resolved customer issues through clear verbal communication in a call center setting.

Problem SolvingIntermediate

Diagnosed technical and administrative issues promptly to ensure first-contact resolution and customer satisfaction.

Languages

Spanish

Experience

BPO Agent

Covisian

November 2024 - December 2024

Making outbound calls to offer mobile plans to Chilean customers., Handling customer service through inbound and outbound calls., Using various internal applications for customer management and sales follow-up., Recording and updating information in digital systems., Providing personalized advice...

Customer Service Agent

Concentrix

May 2025 - Present

Handling inbound calls to resolve questions related to billing, services, promotions, plan changes, and network coverage., Diagnosing and resolving technical and administrative issues at first contact, following established protocols., Identifying opportunities to offer service upgrades or...