Experienced in remote customer support, collections, and virtual assistance, fluent in Spanish and English, with a successful background in online job placement.
Provided support and service in call center roles, engaging clients effectively.
Fluent in Spanish and English, able to communicate clearly and professionally in both languages.
Supported real estate and other clients remotely, managing tasks efficiently.
Experience in telecommunication roles involving client interaction and collections.
Spin Wheel
Accelerated pipeline growth by identifying high-value leads and conducting targeted outreach, consistently exceeding monthly revenue targets., Mastered consultative selling techniques to articulate product value, resulting in a 15% increase in conversion rates within the first quarter.
Bright Vessel
Managed the full sales lifecycle for digital solutions, from initial prospecting to closing, fostering long-term client partnerships., Optimized outreach strategies using data-driven insights, consistently ranking as a top-performing representative in quarterly rankings.
TenantBase
Executed high-volume outbound calling campaigns to qualify leads and secure discovery meetings for senior account executives., Maintained a high call-to-meeting ratio through persistent follow-up and effective value proposition delivery in fast-paced environments.
Puulse Marketing
Conducted cold calling to leads offering B2B marketing services using an automatic dialer, managing strict call tagging protocols., Consistently met and exceeded goals by generating 3-5 high-quality intakes daily for closing representatives.
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Participated in online recruitment via CASBIT, facilitating job matching for candidates.
Bush & Bush Law Group
Analyzed lead profiles and executed targeted cold calls to car accident victims, offering comprehensive legal and medical insurance contracts., Assisted the intake sales specialist by completing 200 manual dials per day and successfully sending at least 5 intakes daily.
Creatively Disruptive
Analyzed lead centers, pre-qualified business websites, and conducted multi-channel outreach (call, text, email) using GoHighLevel, Hubspot, and Asana., Successfully booked 60+ meetings monthly, with 40+ verified shows, contributing to a 10-contract monthly close rate.
Keller Williams Realty
Conducted 100-300 manual cold calls daily to real estate prospects in Houston, Texas, pitching listing services and cash offers., Consistently booked 3-5 daily meetings for the principal realtor.
VisionBiz
Attended client inquiries internationally via email, text, and phone regarding tourism services., Navigated CRM to create, edit, and collect payments for flights, hotels, cruises, and car rentals.
StoneSystems
Acted as the primary point of contact for key accounts, ensuring seamless onboarding and driving maximum product adoption., Reduced churn through proactive health monitoring and personalized success plans, achieving a 95%+ client retention rate.
Fithaus
Managed inbound calls and executed the full intake process to set up complimentary sessions., Provided end-to-end assistance, managed complaints, and assured top-quality service during and after sessions.
CallOrange
Received inbound calls for emergency locksmithing services, capturing critical data swiftly to dispatch units within a 5-minute ETA window.
Tyme Global Technologies
Handled inbound calls for numerous US hotel properties, facilitating reservations and answering inquiries via various CRM platforms., Maintained strict quality assurance principles to provide a successful and timely customer service experience.
Venezolana de Control Intermodal
Managed B2B and B2C client communications in English, French, and Spanish to settle delayed container debt across the Caribbean and Central/South America., Exceeded KPIs by collecting over $50,000 in debt and efficiently managed internal communication and payment systems.
Wyndham Concorde Resort
Responded immediately to guest inquiries and requests via phone/radio; utilized hotel CRM and Excel for daily incident reports., Resolved internal technical support tickets to ensure smooth resort operations.
Poliglotam / French Alliance / Colegio Guayamuri
Dictated multi-level language classes and developed comprehensive reading, writing, listening, and speaking activities.
Self-Employed
Translated complex documents between English, French, and Spanish based on client specifications.
Lighthouse Academy Kuwait
Assisted the preschool head teacher with scheduling, attendance, homework correction, and reading activities.
