Experienced founder and developer skilled in software engineering, logistics management, and bilingual communication. Demonstrated success in leading projects, creating innovative tech solutions, and streamlining operational workflows.
Built applications and tools using Python, C/C++, Angular, and Unity, applying programming principles such as object-oriented and functional programming.
Led projects from conception to execution, including business plans, technical documentation, UML diagrams, and strategic planning for logistics and software solutions.
Coordinated and optimized delivery operations at Amazon, managing incident reports, route re-planning, and customer requests to improve service metrics.
Provided interpretation services in medical and customer service contexts, facilitating effective communication across language barriers.
Malvehy's
Prepare the business plan of the company., Register the company., Develop marketing and sales strategy., Manage company finances., Coordinate the logistics of shipping the merchandise., Being in communication with customers., Advertise in social media., Testing the software used to ensure its operation., Prepare an innovation plan.
Amazon.com
Manage and coordinate all the logistics of the Sender-Delivery-Services Department (SDS)., Report any incident that our drivers had in their route and create strategies, so the companies comply with the customer demands at the end of the day., Escalate incidents and unusual situations to our emergency team., Re-Arrange the logistics and the delivery of packages if the customer request any changes., When packages were lost for any reason, create a new order for the customer or process a refund., Check updates on any changes that the government or the same company makes on different kinds of deliveries., If applicable always try to give the extra mile to increase our metrics every day.
Instituto de Ciegos y Sordos-Cali
To develop a software to improve in a long term the cognitive skills of kids with special needs (Audible and Visible) through puzzles, one of the requirements was to use computer graphics and animation., To complete the project within a year and to have a user manual and a document containing all the methodology and research done in the project to be published., To present the project in the International Colloquium on Virtual Reality, Narrative and Art for the Sensory Diverse Individuals in the Pontificia Universidad Javeriana in 2022, where many institutions such as the Canadian and American Embassies in Colombia were present., Somehow merge the whole concept of object-oriented programming with computer graphics using physical image recognition.
Master’s
Business Management
International Baccalaureate (IB Certificate)
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Analyzed customer data and operational metrics using SPSS and Power BI to generate insights and reporting for process improvements.
Paraiso de la Mascota-Cali
Use different programming tools to reduce the abandoned pets after adoption of a pet foundation called Paraiso de la Mascota, we had to create a strategy, elaborate all the documentation, UML diagrams, and at the end we needed to use indicators to justify the results of the project that were visible 6 months after.
TASK US Colombia SAS
Analyze data provided from customers about issues with their Apple, XBOX, Walmart, Target Gift Cards., Organize more relevant elements and use software such as SPSS to identify any behavior, try to investigate the different stimulus that the environment could have provided (weather conditions, massive shopping, network problems in different areas where the issues were occurring)., With the outputs that were found, make a report of the possible causes and a variety of solutions that could be useful for both company and consumer, these reports were sent to different departments and directives., Give troubleshooting to customers so they could use their cards, unlock accounts, report suspicious activity, and block account, gift cards and take all actions as necessary.
Accedo Tech (Simonmed)
Schedule imaging exams like mammograms, ultrasounds, DEXA-BONE DENSITY, MRI ́s, CT-SCANS and others., Investigate, Read orders from Dr office., Make screening questions that possibly will determine the scheduling of the exam in some cases., Call patients when file is incomplete or when appointment was cancelled., Speak with insurance companies when auth was denied., Give all the information that is required for the procedure in a clear way.
ICC-BPO
Interpret in the proper terms from customer to the client and vice versa, mainly medical, however there were calls from the police, utilities companies, hospitals, and schools with non-English speakers appointments.
