Dedicated customer service agent with over 7 years supporting clients in banking, technology, real estate, hospitality, and education. Skilled in account management, technical support, and bilingual communication. Proven ability to adapt to diverse roles and deliver high-quality service in...
Delivered technical and financial assistance to diverse customer bases, ensuring customer satisfaction.
Managed account activations, deactivations, and security protocols for platforms like Uber and banking clients.
Provided bilingual support in English and Spanish across various industries, improving client communication.
Collaborated with colleagues in customer service, technical support, and administrative roles to ensure seamless operations.
Heladería Mora
Preparing desserts, Serving clients, In charge of the cashier machine, Collecting payments
UBER
Received tickets from colleagues in México, Executed activation, deactivation due to fraud or inactivity, Reactivated accounts that have been deactivated, Performed taxes process for driver partners, Provided service and attention to colleagues in México
Foundever
Providing financial and technical assistance to customers within the USA, Managing bank accounts, debit cards, banking transactions, Supporting technical procedures for online banking application and website
Nearlink
Provided support from Costa Rica to different businesses in the USA, Opened tickets, updated them, coordinated dispatches, Received POTS lines training
Hotel Management and Food and Beverage Management
Tourism focused on Hotels and Restaurants
High School
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