Dedicated support agent with extensive experience in technical assistance, customer service, and team mentoring. Skilled in digital communication platforms, with a focus on enhancing customer satisfaction.
Handled customer inquiries and resolved issues efficiently across multiple communication channels.
Provided technical assistance and troubleshooting support to customers.
Shared information clearly and effectively with customers and team members.
Supported onboarding and mentored new employees to ensure smooth integrations.
Startek - Altia Business
Provided technical assistance and customer service through multiple communication channels., Acted as Point of Contact (POC) supporting and mentoring new employees during onboarding., Resolved technical issues and customer inquiries efficiently while maintaining quality standards., Helped improve response time and customer satisfaction., Participated in internal training to strengthen service skills.
Bachelor's Degree
Utilized various digital tools to manage high-volume interactions via chat, email, and calls.