Experienced Customer Service Associate specializing in inbound call handling for banking clients. Skilled in CRM documentation, conflict resolution, and ensuring customer satisfaction.
Handled inbound calls resolving account, service, and transaction queries effectively in a banking environment.
Maintained accurate records of customer interactions within CRM systems to ensure compliance and service quality.
Demonstrated strong listening skills to understand issues and resolve conflicts efficiently, de-escalating customer concerns.
Consistently met quality standards and productivity benchmarks in a high-volume support setting.
Kotak Mahindra Bank
Handled high-volume inbound customer calls, addressing account, service, and transaction-related queries in a professional and empathetic manner., Managed interactions for retail and high-net-worth customers, maintaining strong customer satisfaction and service quality benchmarks., Documented all...
Bachelor of Arts (B.A.)
MBA – Finance
Utilized banking systems and basic computer skills to access information and document customer interactions.