Experienced in managing high-volume customer communications, resolving issues efficiently, and maintaining performance quality in fast-paced, international settings. Skilled in CRM tools, virtual coordination, and professional communication.
Provided high-quality support via email, phone, and chat, ensuring customer satisfaction and issue resolution.
Delivered clear and professional communication in English, both written and spoken, across diverse situations.
Organized and documented customer interactions and information using CRM systems to streamline service processes.
Handled calendar scheduling, task prioritization, and confidential information management effectively.
Inspiro / StubHub & Viagogo
Managed high-volume inbox and communication channels (phone, email, chat) for international clients, Coordinated customer requests and prioritized urgent matters efficiently, Documented and organized case information in CRM systems, Resolved billing and account issues while maintaining...
Professional English Training
Discover other professionals with similar experience
